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March 19: It’s Clients’ Day
March 19: It’s Clients’ Day

You can celebrate Draw a Picture of a Bird Day. Collect Rocks Day. Even Snowman Burning Day. And each year, March 19 brings Clients’ Day, an unofficial holiday dedicated to client appreciation.

Today we recognize our longest-running clients—those who have been with Pivot for at least three years. But before we share their stories, we have something to say to all our clients: “Thank you. Thank you for trusting us. For believing in us. Thank you, even, for choosing us. We appreciate you. So much. Please know that we care about you. Not just your company or firm or organization. You. Thank you.”

 

Bosma Enterprises (5 years)
For more than a century, Bosma Enterprises has helped people who are blind or visually impaired find independence and meaningful employment. They provide job training, outreach programs, even rehabilitation. They help clients navigate blindness with purpose and determination.

Championing the Bosma Visionary Opportunities Foundation—Bosma’s supporting foundation—is executive director Heather Quigley-Allen. Heather is the ambitious, progressive force behind securing public and private support. She manages fundraising endeavors, and also serves as Bosma’s vice president of marketing and resource development. Under her leadership, the organization’s flagship fundraising event Dining in the Dark has grown exponentially and is on track to host 800 attendees this April.

 

Centerfirst (5 years)
Centerfirst helps pharmaceutical and biotech companies monitor call center activity and comply with legal regulations. President Pete Guillot started Centerfirst in 2004 after several years of experience with a leading pharmaceutical company. He cast a vision for a consulting and monitoring service that wouldn’t just ensure legal compliance but also create positive brand experiences for patients and caregivers. Guillot has led his team to many successes, including work with global leaders in the pharmaceutical and biotech fields. We a new brand identity and assets, including a responsive website with custom infographics, to highlight the great work they do.

 

Curran Architecture (9 years)
Walk into a Firehouse Subs, Massage Envy, or OrangeTheory Fitness location, and you might have Curran Architecture to thank for the cheerful environment that greets you. The firm designs creative spaces for everyday life: restaurants, retail stores, gyms, offices, and more. They help business owners keep their companies running, and they provide pleasant experiences for employees and customers while they’re at it.

Curran’s fearless leader, Shawn Curran, took a chance on Pivot when we were still a baby agency. We love working with him and his team, and our companies have grown up alongside each other. We helped Curran rebrand and have created two websites for the firm. This year, Curran celebrated its 13th year in business while Pivot celebrated our 10th, and both of us are moving to new offices. We’re excited for what’s on the horizon as we continue growing together.

 

GreenCycle (6 years)
GreenCycle is a recycling company that takes organic waste—tree limbs, yard clippings, even food waste—and turns it into organic soil blends, composts, and mulch. And their mulch, which can be ordered online, is mulch you can feel good about.

Vice president John Repenning, who leads GreenCycle of Indiana, believes in sustainability and service, quality and convenience. He wants his customers to be able to order mulch they can feel good about (it’s recycled) from their iPhones on their couches without sacrificing quality. When it comes to working with Pivot, Repenning always wants to try something new. Something bold. Adventurous. Something with moxie. Enter Woodrow:

 

Hooverwood (4 years)
When you walk through Hooverwood’s doors, you become part of the “Hooverwood family,” a community of friendship and love. Many of the compassionate staff have been there for decades, providing care for generations. In fact, this nonprofit nursing facility has served the elderly for more than 100 years, and now their Capital Campaign seeks to transform their facilities.

Hooverwood’s executive director, Marc Penner, is a visionary. He looks for new opportunities to communicate with families and inform others about Hooverwood’s dedication to person-centered care. Penner is a fan of social media, too; in fact, he contacted us after attending a statewide conference where Pivot owner Jenn Hoffman spoke about the importance of social media for senior living.

 

Indianapolis Parks Foundation (6 years)
It all started with an RFP. That was six years ago. But even at the beginning, the Indianapolis Parks Foundation trusted us: they asked Pivot to create a new look for their signature event, the IPL Mayor’s Lunch for Parks. We simply helped them express their playfulness and enthusiasm. And their dedication to building and maintaining Indy’s parks, trails, greenways, and public spaces by connecting resources to needs. They tell the stories of why parks are important to neighborhoods, to world-class cities, to everyone.

Indianapolis Parks Foundation president Lori Hazlett believes parks are the beating heart of every community—that they pump energy and life into neighborhoods. To Lori, parks and play spaces are more than enhancements: they help improve neighborhoods, general health, and well-being. Lori is passionate, definitely. And talented, helping raise as much financial support as possible to ensure access and availability of greenspace and programming for all Indy residents and visitors.

 

Johnson Jensen (4 years)
Lawyers Bob Johnson and Travis Jensen aren’t what you picture when you think of personal injury lawyers. You won’t see these guys shouting on TV or larger than life on highway billboards. They see financial recovery as part of the healing process for their clients.

When they came to us, Bob and Travis had created a progressive firm focused on serving clients suffering from serious injuries. We loved their sensitive, singularly classy approach to personal injury law. We helped them articulate their brand mission: turning personal injury into personal recovery, and we’ve been honored to help them tell their story ever since. This year, they added a third attorney, Aimee Gong, to their team.

 

McKenzie Collection (3 years)
Building a home is emotionally draining, and the process can be a huge headache. McKenzie Collection focuses on the experience of building a custom home, making it enjoyable. They offer custom luxury homes designed for low upkeep, and they help active empty nesters downsize without downsides.

Twin brothers, John and Jim McKenzie, head up the team at McKenzie Collection. We love working with these guys because they’re warm and friendly. They were walk-on football players at Purdue. You can tell they genuinely care, not only because they treat their customers well but also because they volunteer in the community. Jim mentors teenagers, and John works with Jubilee Village Project, which builds schools and medical clinics in rural Kenya.

 

Muegge Plumbing, Heating, and Electrical (4 years)
Muegge Plumbing, Heating, and Electrical is a family-owned business specializing in complete mechanical, electrical, and water treatment solutions for residential and commercial customers in Central Indiana. Chances are, you’ve seen Muegge: they’ve got those big ole red trucks. You know, the ones that say, “Muegge makes it last.” The trucks don’t lie, and they’re definitely visible. In fact, they’re part of a rebranding effort Pivot completed for the company, which was founded in 1976.

When it comes to taking on the national competitors who have honed in on his local territory, owner Zach Muegge believes in the power of a strong brand. And when that brand is coupled with excellent customer service, Zach knows that the hometown guy is always going to come out on top.

 

Near East Area Renewal (3 years)
NEAR is transforming Indianapolis’s Near Eastside for good—building and repairing homes while empowering buyers who might not otherwise be able to achieve homeownership. As they address housing needs, NEAR also helps neighbors work together to push out crime, address food deserts, attract new businesses, and shape leaders without displacing those who call the Near Eastside home.

NEAR’s executive director, John Franklin Hay, is a boots-on-the-pedals kind of leader. You’ll see him riding his bike throughout the neighborhood, stopping to talk with community members. His commitment to the neighborhood and to NEAR’s mission inspires us, and NEAR’s brand and website help share that mission to community members, donors, and volunteers.

 

Words for Good (7 years)
Grant programs help nonprofits and other organizations do good, but applying for grants is an incredibly complex process. Sometimes organizations don’t acquire the funds they need to make a difference because the application process is dauting. Grant consulting and writing firm Words for Good exists to make that process easier.

Stacie Harting Marsh, the visionary behind Words for Good, founded her company to help nonprofits identify and apply for grants. After years of steady growth success for her clients, Stacie felt it was time to take her brand to the next level. Today, Words for Good supports the advancement of health care entities, higher education institutions, and community-based organizations through large grant application and technical writing services from their new home in South Carolina.

 

Pivot-Blog-Client-Appreciation-Collage-1

Top row, from left: Bosma Enterprises, Centerfirst, Curran Architecture
Bottom row, from left: GreenCycle, Hooverwood, Indianapolis Parks Foundation

Pivot-Blog-Client-Appreciation-Collage2

Top row, from left: Johnson Jensen, McKenzie Collection, Muegge
Bottom row, from left: NEAR, Words for Good